Faqs

How can you schedule a pick-up from your home or office?

  • If you are in a rush of getting rid of the unwanted stuff, an SMS or an email is all we need.
  • In the message you send us, please mention the preferred time and date of the pick-up along with your address and the list of items you want us to pick.
  • If you can provide photos of the items, that would be quite helpful. Call Now:or WhatsApp us at .

How much do your services cost?

  • Our service is entirely FREE.

What happens to my ‘junk’?

  • All the items we take from your homes or offices are taken to our sorting facility in Ajman.
  • There, the items are repaired and sorted out.
  • Next, we try selling, giving, or recycling the items mainly within the low-income community.

Will your crew bring boxes or bags?

  • Yes, our crew will bring tools, tape, bags and plastic rolls. However, we don’t bring boxes so pack the fragile items beforehand to save time.

Do I have to call to make an appointment?

  • A phone call is welcomed, but not necessary.
  • An SMS or email mentioning the date, address and time slot is required for scheduling.

When can I schedule a pick up?

  • Home Junk Removal Dubai call center operates from 9 am -9 pm daily.
  • For high-rise locations like Marina, DIFC, Business Bay kindly book a pick up during the day between 10 am – 6 pm.

What can I do to make the collection fast and smooth and prepare before the teams comes?

  • If items need dismantling, and you wish to dismantle, take a before and after picture of the furniture and show it to our guys.
  • Have the small items near the door and in a bag.
  • Tell your friends in the building or community that we are coming. They might have junk too!
  • Post on community social media portals that Home Junk Removal Dubai is coming on this date. If you have junk, please contact them

How can I get some items back if I accidently send it with your team?

  • If this happens, request you to contact us immediately and we will be able to track it down within 4 to 7 and have it returned.

How much notice do you need?

  • The earlier you submit the notice, the better it would be. We often accommodate last-minute requests, but an earlier notice would still be more preferred.
  • Be sure to send us an email or SMS if it is a last-minute request.
  • 60 minutes is usually enough time for us to reach the destination.
  • During Ramadan, a 2-4 hours’ notice would be convenient.

Do you dismantle beds, TV cabinets, wardrobes?

  • Yes, we do that.

If I don’t want your team to come to me and want to drop off stuff to you, is this possible?

  • Yes. Either you can send it to our Ajman facilities or call us and tell us.
  • We have trucks all over the place and can easily tell you. You can give the items to our team.

When is the best time to schedule a collection?

  • We have 3 time slots, 9:30am – 2:00pm, 2:00pm-5:00pm, and 5:00pm-8:00pm.
  • Earlier in the day is better, because, after 5, some security guards don’t allow us to collect, or our trucks get full.

Do I have to be present at home when your team arrives for the pick-up?

  • It is preferred that you are at home, but if it is not possible, make sure to notify security and fill the required forms which allow us to remove the items.
  • If you leave the door open and there is no one present, mark the items which are to be taken. This way we won’t take anything that we aren’t supposed to.
  • If we take anything by mistake, you will have to come to Ajman to get it back.

How can I help?

  • You can help grow our business by sharing our details on Facebook groups, Twitter, portals, etc.

Do you take Curtains and Undo Railings?

  • Yes, we do!

Before availing our services, you should know a few things:

  • Due to safety reasons, we don’t remove bulky furniture from the staircase of older apartment buildings (ie. Karama, Naif, Dubai). Only if an elevator is available, we will remove it.
  • If a pass is required, please try to have the pass ready.